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⏺️ How do I take a screenshot or recording?

Updated

Sharing screenshots or screen recordings helps our Customer Support Team understand the issue better and provide a faster solution.

Mac

There are multiple options, with the simplest being: SHIFT + COMMAND + 3 to capture your entire screen. For more advanced options (such as capturing a specific window or selected area), refer to Apple’s official support documentation.

Windows

Many options are available, with the simplest being: Press WINDOWS + PRINT SCREEN simultaneously to capture your entire screen. This will save a screenshot of your entire display to your default “Pictures > Screenshots” folder.

Mobile Devices

iOS (iPhone or iPad)

  • Devices with a Home Button:
    Press the Home and Side buttons at the same time, then release.
  • Devices without a Home Button:
    Press the Side and Volume Up buttons at the same time, then release.

Using AssistiveTouch (for screenshots or screen recordings):

  1. Go to Settings > Accessibility > Touch > AssistiveTouch, and turn it on.
  2. Tap the on-screen AssistiveTouch button.
  3. To take a screenshot, select Device > More > Screenshot.
  4. To start a screen recording, enable and use the Screen Recording option within AssistiveTouch.

If these options are unavailable on your device, please refer to Apple Support.

Android Devices

Most Android devices can take screenshots by pressing:
Power + Volume Down simultaneously.

If your device includes accessibility or assistive touch features, you can also:

  1. Go to Settings > Accessibility, and enable the assistive menu.
  2. Use the on-screen menu to take a screenshot or start a screen recording (options vary by manufacturer).

For device-specific instructions, please check your manufacturer’s support website.