If you see an error message when trying to buy Gold Coins, it may cause some worries, but it is not uncommon. To help you understand this, it usually cause by the following reasons:
Your internet connection might be unstable
You might not have enough funds for the intended purchase
Payment details might have been entered incorrectly
You may be restricted from accessing our games (e.g., Time Out period, Purchase Limit)
Try a Different Payment Method
If you’re having issues, you can try another payment option such as:
Credit or Debit Card (Visa, MasterCard, American Express)
Apple Pay
Google Pay
Contact Your Bank
If your transaction was declined, please reach out to your bank for any information (if they blocked the payment), or to acknowledge these transactions.
If funds seem to be deducted but the purchase failed, don’t worry banks usually return the amount within a few business days.
If you can’t fix the issue yourself or still have questions about Gold Coin purchases, please contact us by clicking Customer Support Team.
When reaching out, include as many details as possible, such as:
Transaction ID
Date and time of purchase
Amount charged
Screenshot of the error message