Gold Coin purchases are processed in real time and should appear in your account immediately.
Sometimes, there may be a short delay. If this happens, try the following:
Check your bank account to confirm the purchase went through.
Log out and back into your Sweep.us account.
Perform Basic Troubleshooting Steps.
Purchase Charged But Not Showing
If you were charged but don’t see your purchase in your account, please contact our Customer Support Team.
To help us resolve the issue quickly, provide as much detail as possible, including:
Purchase amount
Purchase date/time
Transaction ID
Copy of your bank statement (with the charge)
Missing Sweeps Coins
If your Gold Coins were added but you didn’t receive FREE Sweeps Coins, first check whether the offer you bought include such. Some offers (like our $1.99 Golden Mane package) consists of Gold Coins only.
If you purchased an offer that should have included FREE Sweeps Coins but didn’t award them, please reach out to the Customer Support Team.